Shipping & Returns
Shipping
We process orders within 1–2 business days of purchase. Once your order ships, standard delivery takes 3–7 business days. You'll receive a confirmation email with tracking information as soon as your order is on its way.
Delivery estimates begin from the ship date, not the order date. Orders placed on weekends or holidays are processed on the next business day. Delays caused by the carrier, weather, or events outside our control may occasionally extend these timelines.
Returns, Refunds & Exchanges
We want you to be happy with your purchase. We accept returns, refunds, and exchanges on eligible items within 30 days of the delivery date. Because delivery takes 3–7 business days, this gives you the full return window after your item arrives.
Eligibility
To be eligible for a return, items must be:
- Unused, unworn, and in their original condition
- In the original packaging with any tags or labels attached
- Accompanied by proof of purchase (order number or receipt)
Damaged, defective, or incorrect items are always eligible for a replacement or full refund, even if they fall outside the standard conditions above — just contact us with a photo and your order number.
How to start a return
- Email us at collin@hypermegaultra.com with your order number and the item(s) you'd like to return, refund, or exchange.
- We'll reply within 1–2 business days with return instructions and a return shipping address.
- Pack the item securely and ship it back to us using the instructions provided.
Processing timelines
Once we receive your returned item, we'll inspect it and notify you of the outcome within 2–3 business days. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider. Exchanges ship as soon as your return is approved.
Return shipping costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover the cost of return shipping.
Contact Us
Have a question about an order, a shipment, or a return? Email us at collin@hypermegaultra.com and we'll respond within 1–2 business days.